Dear Valued Customers and Partners,
SPT is committed to protect the health and safety of our employees, their families, and our customers, while at the same time ensuring that our services remain available.
In addition to following the guidelines set forth by federal, state and local government, the World Health Organization and the CDC, our Incident Response team has put together the following guidelines to help ensure the health of our SPT employees and our clients:
- Heightened personal hygiene and workplace sanitation requirements
- Real-time COVID-19 updates to all employees
- Required risk assessments and 14 day self-quarantine for employees who have traveled internationally
- Allow employees to work remotely and conduct virtual meetingsCancellation or postponement of large meetings, events, trade-shows, etc.
We recognize that our customers depend on us for help with their drain and sewer systems, and despite the difficult environment, we stand ready to assist. Our Account Managers and Service Technicians are able to safely meet in small groups or one-on-one (while maintaining appropriate distances) to assess your plumbing problems.
Early indications are that the virus has the potential to survive for a short time in the sewer network. With that in mind, we want to emphasize that personal protective equipment will be worn on site for the protection of all parties involved. We have implemented additional safety protocols around drain work, and we are confident we can continue to assist our customers safely. When undertaking any cleaning work, disposable gloves, goggles and a disposable face mask will be worn by our teams, and, upon completion of the work, these items and all other equipment will either be immediately placed in a disposable trash bag or sanitized accordingly.
If you have any questions regarding ongoing work, please contact your Account Manager directly. We remain dedicated to providing the highest level of service and professionalism to each of you as we navigate these difficult times.
